We provide full scale project managed deployments and solutions for customers in the ICT space

We specialise in Office 365, cloud lift and shifts, complete environment virtualisation, office moves, cloud and application sharing solutions, redundancy and disaster recovery and so much more.

IT Service Desk

Our skilled service desk agents will help you keep your business running smoothly and around-the-clock.

IT Service Delivery

Improve IT service delivery and reduce repetitive tasks, track progress and streamline processes.

Remote Support

We provide instant remote support for our clients anywhere, at anytime.

Onsite Support

Our onsite support services are always available to help bring your network back online and fully functioning.

Monitoring

Proactive monitoring of your company’s infrastructure, including all hardware and software components, to deliver quality service.

Maintenance

We provide solutions for your IT system, enabling your business to achieve maximum productivity and profitability.

IT Asset Management

Our IT Asset Management services will help you simplify all aspects of managing your IT assets while you can take care of your growing business.

IT Project Management

Our professional IT project management services help take the risk out of any IT initiative and ensure your IT project’s successful completion.

Cyber Security

With a multitude of cyber security technologies and vendors, it is difficult for businesses to know where to begin implementing cyber security controls.

Cyber Liability Insurance

Cyber attacks are the #1 operational risk facing all businesses today

Cyber insurance helps businesses with the cost associated with a cyber attack. It covers costs such as IT consultant costs, ransomware, business interruption (ie loss of profits) and regulatory investigation costs, fines & penalties associated with a privacy data breach.

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IT Service Desk

Improve asset management and enhance operational efficiency

  • Field Incoming Help Requests
  • Resolve IT Support Requests
  • Escalate Advanced Cases
  • Maintain Service Records
  • Perform System Testing and Updates
  • Maintain IT Documentation
  • Follow ITIL workflow and processes

IT Service Delivery

Optimise your resources and maintain client’s satisfaction levels

  • IT Organisation’s Service Catalogue
  • Interface with the client, Service Level Agreements are agreed
  • Monitoring of the agreed quality parameters and where necessary resorts to counter measures
  • Operational Level Agreements and Underpinning Contracts

Remote Support

Fast and reliable remote support

Tech mishaps happen Computer glitches system crashes and device failures can bring business to a standstill Remote support helps resolve issues in less possible time.

Instead of making onsite service calls that take time and increase costs, IT professionals choose remote support tools, we recommend and use TeamViewer™ to provide instant remote support for our clients anywhere, at anytime.

Securely connect to remote computers, access files and applications, and troubleshoot problems right when your employees and customers need help the most.

Onsite Support

Our experts provide support and essential repairs in the shortest possible timeframe

  • Equipment Failures
  • ISP Link downs
  • Preventive Maintenance
  • Critical Updates
  • Fresh Installs
  • Trainings
  • Data Migration

Monitoring

Proactive care to keep your system up

IT monitoring is the process to gather metrics about the operations of an IT environment’s hardware and software to ensure everything functions as expected to support applications and services.

Granular views on:

  • Operational status
  • Average response times
  • Number of application instances, error and request rates
  • CPU and Memory usage and trends
  • Device and Application availability

Maintenance

Minimise your downtime

Our professional engineers maintain your IT Systems, so you have more time to focus on your core business. Boxer ICT performs proactive IT Maintenance service checks to optimize and prevent system problems in our client’s equipment.

The following services are included in the IT Maintenance program:

  • Optimising Hardware and Software Performance
  • Run preventive maintenance checks
  • System and Software Updates
  • Data center cabling
  • Data Storage Maintenance
  • Overall System consultation

IT Asset Management

Optimise hardware and software costs while reducing risk

  • IT asset audit
  • IT asset governance control
  • IT asset provisioning
  • Contract management
  • HR asset onboarding
  • Inventory management
  • Reports and dashboards
  • Service catalog
  • Single source of truth
  • Total cost of ownership tracking

IT Project Management

Our services will help you to ensure that your outcomes are achieved

  • Project Initiation
  • Project Planning
  • Project Execution
  • Project Monitoring and Control
  • Project Closure
  • Project Report

Cyber Security

Improve your security posture

BoxerICT are specialists in risk, compliance, ISO27001 accreditation, and providing an effective and practical cyber practices for your business.

BoxerICT specialists can work with you to manage the whole process for cyber risk for your business, taking out the guess work and complexities, so you can focus on your core business.

Additional skills & support provided by BoxerICT specialists are:

  • Asset management and Patch Management
  • Firewall design, management and migration including Cisco ASA, Firepower, Palo Alto and Checkpoint
  • AI based cyber defense for Enterprise including AWS and Microsoft Azure through our partnership with Darktrace
  • Industrial network security
  • Identifying the cyber risks unique to the business
  • Gap Analysis
  • Education and Training
  • Policy drafting and Process implementation
  • Third Party Supplier Assessment
  • IT Security Assessment
  • Incident Response and Business Continuity Planning
  • Maintaining and Monitoring cyber security across the business environment
  • Advanced Ediscovery and forensic’s

Our Partners

Acreditations