We provide full scale project managed deployments and solutions for customers in the ICT space
Cyber Liability Insurance
Cyber attacks are the #1 operational risk facing all businesses today
Cyber insurance helps businesses with the cost associated with a cyber attack. It covers costs such as IT consultant costs, ransomware, business interruption (ie loss of profits) and regulatory investigation costs, fines & penalties associated with a privacy data breach.
IT Service Desk
Improve asset management and enhance operational efficiency
- Field Incoming Help Requests
- Resolve IT Support Requests
- Escalate Advanced Cases
- Maintain Service Records
- Perform System Testing and Updates
- Maintain IT Documentation
- Follow ITIL workflow and processes
IT Service Delivery
Optimise your resources and maintain client’s satisfaction levels
- IT Organisation’s Service Catalogue
- Interface with the client, Service Level Agreements are agreed
- Monitoring of the agreed quality parameters and where necessary resorts to counter measures
- Operational Level Agreements and Underpinning Contracts
Remote Support
Fast and reliable remote support
Tech mishaps happen Computer glitches system crashes and device failures can bring business to a standstill Remote support helps resolve issues in less possible time.
Instead of making onsite service calls that take time and increase costs, IT professionals choose remote support tools, we recommend and use TeamViewer™ to provide instant remote support for our clients anywhere, at anytime.
Securely connect to remote computers, access files and applications, and troubleshoot problems right when your employees and customers need help the most.
Onsite Support
Our experts provide support and essential repairs in the shortest possible timeframe
- Equipment Failures
- ISP Link downs
- Preventive Maintenance
- Critical Updates
- Fresh Installs
- Trainings
- Data Migration
Monitoring
Proactive care to keep your system up
IT monitoring is the process to gather metrics about the operations of an IT environment’s hardware and software to ensure everything functions as expected to support applications and services.
Granular views on:
- Operational status
- Average response times
- Number of application instances, error and request rates
- CPU and Memory usage and trends
- Device and Application availability
Maintenance
Minimise your downtime
Our professional engineers maintain your IT Systems, so you have more time to focus on your core business. Boxer ICT performs proactive IT Maintenance service checks to optimize and prevent system problems in our client’s equipment.
The following services are included in the IT Maintenance program:
- Optimising Hardware and Software Performance
- Run preventive maintenance checks
- System and Software Updates
- Data center cabling
- Data Storage Maintenance
- Overall System consultation
IT Asset Management
Optimise hardware and software costs while reducing risk
- IT asset audit
- IT asset governance control
- IT asset provisioning
- Contract management
- HR asset onboarding
- Inventory management
- Reports and dashboards
- Service catalog
- Single source of truth
- Total cost of ownership tracking
IT Project Management
Our services will help you to ensure that your outcomes are achieved
- Project Initiation
- Project Planning
- Project Execution
- Project Monitoring and Control
- Project Closure
- Project Report
Cyber Security
Improve your security posture
BoxerICT are specialists in risk, compliance, ISO27001 accreditation, and providing an effective and practical cyber practices for your business.
BoxerICT specialists can work with you to manage the whole process for cyber risk for your business, taking out the guess work and complexities, so you can focus on your core business.
Additional skills & support provided by BoxerICT specialists are:
- Asset management and Patch Management
- Firewall design, management and migration including Cisco ASA, Firepower, Palo Alto and Checkpoint
- AI based cyber defense for Enterprise including AWS and Microsoft Azure through our partnership with Darktrace
- Industrial network security
- Identifying the cyber risks unique to the business
- Gap Analysis
- Education and Training
- Policy drafting and Process implementation
- Third Party Supplier Assessment
- IT Security Assessment
- Incident Response and Business Continuity Planning
- Maintaining and Monitoring cyber security across the business environment
- Advanced Ediscovery and forensic’s
Our Partners
Acreditations
