Real-time transcription & captions engine
Boxer Live aims to change the world by providing accessible live captioning for every child in school, student in tertiary education and every attendee in conference rooms around Australia who experience deafness, hearing difficulty or learning and comprehension challenges.
With Boxer Live, we take a different approach than others. We strongly and passionately believe that we’re entering into a new phase, where the best days of traditional vendor solutions are behind them, and ours are ahead.
We bring transcription to the core of our solution rather than simply adding it on and this changes everything for our customers.
Our philosophy is a simple one, and coupled with our goals, can be summarised as follows:
- Innovate the service offering, so Boxer leads, not follows
- Use the power of voice and data captured on our platform to enhance any technology set, processing more efficiently and accurately
- Allow the customer to use that data in meaningful ways that are easier to use and manage
- Automate the process of event triggered workflow and allow the system to intuitively alert teams quickly
- Provide best in breed Workforce Automation tools to optimise agent performance
- Achieve a level of self-funding technology that delivers on or is funded by compliance driven initiatives
Speech and Text Analytics
Boxer-Analytics is powered by one of the most respected and innovate voice and data recording engines on the market today, Liquid Voice.
It’s an enterprise voice and data analytics platform with an advanced transcription engine at its core that records, transcribes and analyses voice and data in the cloud in our Australian-based datacentre or within a customer’s existing infrastructure.
Boxer-Analytics combines the world’s best transcription technology with a powerful toolset and proven analytical methods enabling financial markets, contact centres, small to large and safety critical organisations to handle high volumes of data with ease. The transcription engine uses deep neural networks to achieve an average accuracy of 85% on recordings. It has been independently benchmarked and consistently outperforms other leading systems.
Once Boxer-Analytics converts voice and data into text, it’s stored within its database where customers can use speech analytics toolsets to utilise that data in meaningful. These tools help the customer to understand their business, people and customers better.
With data driven insights available, the analytics engine allows customer leadership teams to proactively and automatically understand customer sentiment, predict customer churn events, customer acquisition events and enforce compliance and regulatory processes.
Reduce Risk – with the ability to analyse every single interaction and ensure that it complies to your compliance obligations and best practices.
Reduce Churn – by being able to spot individual indicators of customer satisfaction issues and flagging these, as well as being able to identify trends in customer behaviour and preferences so you can better align your service to customer needs and expectations.
Expedite Action – by analysing interactions immediately and through process automation, being able to instantly alert those people that need to address issues with compliance, process or customer satisfaction.
Unlock Value – through being able to analyse the big picture and gain a holistic perspective of your operation to be able to spot trends, identify issues affecting your performance and potential opportunities that present value to your organisation.